Extenuating Circumstances Cancellation Policy – COVID-19

If Welcoming Cities needs to cancel the 2021 Symposium, all tickets will be refunded.

If attendees are unable to travel to the Symposium due to government travel restrictions, tickets will be refunded.

Other refunds will be considered on an individual basis.

COVID 19 protocol

If you are feeling unwell before or on the day, or are showing any symptoms of COVID-19, DO NOT attend the event and seek medical advice immediately.

If you have travelled to a location at risk of COVID-19 in the last 14 days, DO NOT attend the event and adhere to the recommended advice regarding testing and isolation.

Electronic customer check-in

As of 1 January 2021, venues are required to use the NSW Government QR code system.
Providing your name and contact number when you visit the National Maritime Museum ensures NSW Health can contact you quickly and easily, if necessary. If you get COVID-19, fewer people will have to self-isolate as a result of having attended the same venue as you.
For more information about the Service NSW app, see here.

Guests will be asked to use the Service NSW QR Code on arrival to sign in.

Physical distancing and personal hygiene

Guests must continue to practice good hand hygiene and physical distancing.

To keep each other safe, we need to continue washing our hands frequently, avoid touching our eyes, nose and mouth with unwashed hands, cover our nose and mouth with a tissue and avoid shaking hands, hugs or kissing as a greeting.

Seated event

All guests must be seated during the food & drink service and throughout the event. Event staff will be on hand to assist guests to get seated quickly and efficiently to minimise waiting.

To ensure physical distancing, the tables are placed 1.5m apart.

With a total COVIDSafe room capacity of 240 people, this function will not exceed 170 guests.

For more information

If you think you have COVID-19 or you have a question related to your health, you can speak to a registered nurse by calling 1800 020 080 or go to www.healthdirect.gov.au.

Call 13 77 88, available 24/7 for all questions that are not related to your health. To speak to an interpreter in your language call 13 14 50.

Updated information about COVID-19 materials and translated resources are available at nsw.gov.au/covid-19.

When are masks required in NSW

Please see the NSW Health website for the latest rules – https://www.nsw.gov.au/covid-19/what-you-can-and-cant-do-under-rules/greater-sydney

See the requirement for wearing a face mask

Under the public health order, a “fitted face covering” means a mask or other covering that

  • fits securely around the face, and
  • is designed or made to be worn over the nose and mouth to provide the wearer with protection against infection.

You may be fined $200 on the spot for not wearing a face mask.

Children aged 12 and under, are exempt but are encouraged to wear masks where practicable.